Privacy Policy

Who we are

VOX-Ai is operated by Traoré Media Entreprise LLC ("TME Digital", "we", "us"), a limited liability company registered in the State of New York, United States.

This policy explains how we handle information across the VOX-Ai platform, the connected business accounts our clients authorize us to manage, and the booking pages we host on their behalf.

Questions about this policy: agency@tmedigital.net

Who this policy covers

• Clients — businesses that use VOX-Ai to manage their marketing, advertising, and social media accounts.
• End users — people who interact with our clients through pages we host, such as booking a service or submitting a form.
• Connected account data — information we access from third-party platforms after a client explicitly authorizes the connection.

What we collect

From clients: business name, contact name, email address, phone number, billing details, and the credentials or authorization tokens needed to connect the services they ask us to manage.

From end users: when someone books an appointment or submits a form on a page we host, we collect the details they enter — name, email address, phone number, service selected, and appointment time.

From connected platforms: only what the client has authorized, as described below.

Automatically: basic technical logs — IP address, browser type, timestamps, and error records — needed to operate and secure the service.

Connected platform data

VOX-Ai only accesses a third-party account after the account holder explicitly authorizes it through that platform's own authorization flow. Authorization can be withdrawn at any time.

TikTok

When a client connects a TikTok Business account or TikTok advertising account to VOX-Ai, we may access:

• Basic account information — account name, ID, profile details, and follower or audience metrics
• Advertising data — campaigns, ad groups, ads, budgets, audiences, and creative assets
• Performance and reporting data — impressions, clicks, spend, conversions, and pixel or conversion event data
• Content data — videos and posts published through VOX-Ai, along with their performance metrics
• Comments on the client's ads and posts, so the client's team can review and respond

We use this data solely to deliver the services the client has requested: creating and managing campaigns, scheduling and publishing content the client has approved, responding to comments on the client's behalf, and producing performance reports in the client's dashboard.

We do not:

• Sell, rent, or license TikTok data to anyone
• Use TikTok data to train artificial intelligence or machine learning models
• Share one client's TikTok data with another client
• Use TikTok data for advertising, profiling, or any purpose beyond the services the client requested
• Access any TikTok account that has not authorized us

Access tokens are encrypted at rest and are never exposed in client-side code or shared with third parties.

Meta (Facebook and Instagram)

When a client connects a Facebook Page, Instagram professional account, Meta Business Manager, or ad account, we may access:

• Page and account information — name, ID, profile details, and audience or follower metrics
• Advertising data — campaigns, ad sets, ads, budgets, audiences, and creative assets
• Performance and reporting data — impressions, clicks, spend, conversions, and Pixel or Conversions API event data
• Content data — posts, stories, and media published through VOX-Ai, with their performance metrics
• Comments and direct messages on the client's Pages and accounts, so the client's team can review and respond
• Lead form submissions, where the client has enabled lead generation

We use this data solely to deliver the services the client has requested. We do not sell it, do not use it to train artificial intelligence or machine learning models, and do not share one client's Meta data with another client. We comply with Meta's Platform Terms and Developer Policies, including their restrictions on data use and retention.

Google (Ads, Analytics, and Business Profile)

When a client connects a Google Ads account, Google Analytics property, or Google Business Profile, we may access:

• Account and property information — account names, IDs, and configuration
• Advertising data — campaigns, ad groups, keywords, budgets, audiences, and creative assets
• Performance and measurement data — impressions, clicks, spend, conversions, and aggregated analytics reporting
• Business Profile content — listing details, posts, photos, and customer reviews, so the client's team can maintain the listing and respond

We use this data solely to deliver the services the client has requested. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Google user data, do not use it to train artificial intelligence or machine learning models, and do not transfer it except as necessary to provide the requested services, to comply with applicable law, or as part of a merger or acquisition with the client's consent.

WhatsApp Business

When a client connects a WhatsApp Business account, we may access:

• Business account and phone number information
• Message templates and their approval status
• Messages exchanged between the client's business and its customers, so the client's team can respond and so we can send the booking, appointment, and service notifications the client has configured
• Message delivery and engagement metrics

Message content belongs to the client and the customer they are speaking with. We process it only to deliver and manage those conversations on the client's behalf. We do not use WhatsApp message content for advertising, do not use it to train artificial intelligence or machine learning models, and do not share it with other clients or third parties beyond the messaging infrastructure needed to deliver it.

Other services

The same principles apply to every other service a client connects, including payment processors and email delivery providers. We access only what the client authorizes, use it only to deliver requested services, and stop accessing it when authorization is withdrawn.

How we use information

• To operate, secure, and support the VOX-Ai platform
• To deliver the specific services each client has requested for their accounts
• To confirm and manage appointments, and to notify the business an end user booked with
• To send service-related messages by email or WhatsApp
• To produce reporting for the client whose accounts we manage
• To meet legal, tax, and accounting obligations

We do not sell personal information.

Automation and human oversight

VOX-Ai uses automated systems to draft content, prepare campaigns, and organize work. Content is published to a client's connected social accounts only after the client or their designated account manager has reviewed and approved it. Automation prepares work; a person decides what goes live.

Who we share information with

• The client whose account it belongs to. Each business sees only its own data.
• Service providers that help us operate — hosting, database, email and messaging delivery, and payment processing. They are bound to use the data only to provide their service to us.
• Authorities, where we are legally required to disclose.

We do not share data between clients. Each client's workspace is isolated.

International transfers

TME Digital operates in the United States and works with clients and personnel in Mali and Senegal. Information may be processed in any of these locations, and in the regions where our hosting providers operate. We apply the same protections wherever data is handled.

How long we keep information

• Connected platform data: for the duration of the engagement, and deleted within 30 days of a client disconnecting the account or ending their engagement, unless we are legally required to keep it longer
• Booking and end-user data: retained on behalf of the business the person booked with, and deleted on request
• Billing records: retained as required by US tax and accounting law
• Access tokens: deleted immediately when authorization is revoked

Security

We encrypt data in transit and at rest, restrict access to personnel who need it, store credentials and access tokens in encrypted form, and log administrative access. No system is perfectly secure, but we work to protect information proportionately to its sensitivity.

Disconnecting and revoking access

A client can disconnect any linked account at any time from within VOX-Ai. Access can also be revoked directly on the platform itself — for TikTok, through the account's app or business settings. Revoking access stops all further data collection and deletes the stored access token.

Your rights

You can ask us to access, correct, or delete the information we hold about you, or to stop sending you messages. End users who booked through one of our hosted pages can contact either the business they booked with or TME Digital.

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act or the GDPR. We honor these requests regardless of where you are located.

Deleting your data

You can request deletion at any time. See Data deletion. Automated deletion callbacks are accepted at `/api/public/data-deletion`.

Children

VOX-Ai is a business tool and is not directed to anyone under 18. We do not knowingly collect information from children.

Changes to this policy

We will update this page when our practices change and revise the date at the top. Material changes affecting clients will be communicated directly.

Contact

Traoré Media Entreprise LLC New York, United States agency@tmedigital.net