Terms of Service

1. Agreement

These Terms govern your use of VOX-Ai, operated by Traoré Media Entreprise LLC ("TME Digital", "we", "us"), a limited liability company registered in the State of New York, United States.

By accessing VOX-Ai or authorizing us to manage an account on your behalf, you agree to these Terms. If you are accepting on behalf of a business, you confirm you are authorized to bind that business.

2. What VOX-Ai is

VOX-Ai is a business operations and marketing management platform. Clients use it to plan and manage advertising campaigns, schedule and publish social media content, manage customer records and enquiries, and view consolidated performance reporting.

Access is granted on a case-by-case basis. We may decline or discontinue access at our discretion.

3. Accounts

You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at agency@tmedigital.net if you believe your account has been compromised.

You must be at least 18 years old and legally able to enter into contracts.

4. Connecting third-party accounts

VOX-Ai works by connecting to accounts you already own — advertising accounts, social media accounts, payment processors, and similar services.

By connecting an account, you confirm that:

• You own the account, or are authorized by its owner to grant access
• You have the right to grant us the permissions requested
• You will comply with that platform's own terms and policies

We access only the permissions you grant. You can disconnect any account at any time, either inside VOX-Ai or through the platform's own settings. Disconnecting stops all further access.

5. Content and approval

You retain ownership of all content, creative assets, and data you provide or that we produce for you.

VOX-Ai uses automated systems to help draft content, prepare campaigns, and organize work. No content is published to your connected social accounts without review and approval by you or your designated account manager. You are responsible for the content published under your accounts and for ensuring it is accurate, lawful, and consistent with the policies of the platform it appears on.

You grant us the limited right to use, store, modify, schedule, and publish your content for the sole purpose of delivering the services you have requested.

6. Platform policies

Content and advertising managed through VOX-Ai must comply with the rules of the platform it is published on. This includes TikTok's Community Guidelines and Advertising Policies, Meta's Community Standards and Advertising Standards, Google's Ads Policies and Business Profile guidelines, the WhatsApp Business Messaging Policy, and the terms of any other connected platform.

Messaging through WhatsApp is subject to additional rules. You confirm that every recipient has opted in to receive messages from your business, that you will honor opt-out requests promptly, and that you will use approved message templates where required.

You are responsible for the lawfulness of your advertising claims, offers, and industry-specific disclosures. We may refuse to publish anything we reasonably believe violates a platform policy or applicable law.

7. Acceptable use

You may not use VOX-Ai to:

• Publish content that is unlawful, deceptive, harassing, hateful, or infringing
• Send unsolicited bulk messages or engage in spam
• Artificially inflate engagement, or manipulate platform metrics or rankings
• Impersonate any person or business, or misrepresent an affiliation
• Access accounts you do not own or have not been authorized to manage
• Scrape, reverse-engineer, resell, or circumvent access controls on the platform or any connected service
• Violate any applicable law or third-party right

Violation may result in immediate suspension.

8. Fees

Fees, billing frequency, and scope of work are set out in your service agreement or order form. Fees are payable as invoiced. Advertising spend is paid by you directly to the advertising platform unless your agreement states otherwise. Unpaid amounts may result in suspension of service.

9. Data and privacy

Our handling of information is described in our Privacy Policy, which forms part of these Terms.

We do not sell your data, share it with other clients, or use data from your connected accounts to train artificial intelligence models.

10. Intellectual property

VOX-Ai, including its software, interface, agent architecture, and documentation, is owned by TME Digital. These Terms grant you a limited, non-exclusive, non-transferable right to use the platform during your engagement. Nothing transfers ownership of the platform to you.

11. Service availability

We aim to keep VOX-Ai available and functioning, but we do not guarantee uninterrupted service. The platform depends on third-party services whose availability, APIs, and policies are outside our control. Changes made by those platforms may affect what VOX-Ai can do.

12. Disclaimers

VOX-Ai is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee any particular marketing outcome, advertising performance, reach, revenue, or return on spend.

13. Limitation of liability

To the fullest extent permitted by law, TME Digital is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

Our total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid to us in the three months preceding the event giving rise to the claim.

14. Indemnity

You agree to indemnify and hold TME Digital harmless from claims, damages, and reasonable costs arising from content you approved for publication, your breach of these Terms, your violation of a platform's policies, or your violation of any law or third-party right.

15. Termination

Either party may terminate with written notice as set out in the applicable service agreement. On termination we will disconnect your accounts, stop accessing your data, and delete stored credentials and access tokens. You may request an export of your data before termination takes effect.

Sections 10, 12, 13, 14, and 16 survive termination.

16. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in New York.

17. Changes

We may update these Terms. We will revise the date at the top and notify clients of material changes. Continued use after a change takes effect constitutes acceptance.

18. Contact

Traoré Media Entreprise LLC New York, United States agency@tmedigital.net